How to Install Your New Facebook Messenger Live Chat
Facebook has been making massive strides at enabling broader messaging experiences between consumers and business brands through their Messenger product.
There's been no bigger feature release than the Facebook Messenger Customer Chat Plugin.
The Chat Plugin allows your website visitors to strike up a conversation with your connected Facebook Business Page, all via Messenger right on your website. There's a lot wrong with traditional live chat tools today, but none more so than the fact that visitors are often first asked to enter their name, email, phone, place of work, t-shirt size, blood type and favor genre of food, all just to start chatting with your business...gross! 😷
Well the Facebook Messenger Customer Chat Plugin is here to fix that. Because, like the other billions of us Facebook users, you probably just stay logged into Facebook all day every day on your phone and or computer. Well, so do most of your website visitors. So that means, when a visitor hits your website and strikes up that conversation with you via Facebook Messenger Customer Plugin, they are already logged into their Facebook account, or if not, are prompted to do so.
The Customer Chat then takes down that visitor's associated Facebook data, like name, email and phone and you can begin chatting with them right through Messenger from your Facebook Business Page.
So how can you take advantage of such an awesome tool, follow these quick steps to install the Facebook Messenger Customer Chat Plugin on your website:
How to install the plugin
Nate Joens, CEO & Co-Founder
2). Go to your Facebook Page Settings and click "Messenger Settings"
3). Scroll down to the "Whitelisted Domains" field and enter the URL(s) where you will be installing the Customer Chat plugin (p.s. don't use structurely.com 😄)
4). Place the following div code in the HTML of your website:
You will need to replace the <PAGE_ID> field with your Facebook Page ID, which can be found following the steps below
You will need to type either True or False in the minimized="<true|false>" field, for our installation we chose False
The Facebook Messenger Team also has some helpful tips on how to interact with your new website visitors via the Facebook Messenger Customer Chat Plugin:
1.) Use the customer's first name. Since the olden days of 💩 live chat are now behind you, take your personalization up a notch and welcome users by their first name!
2.) Let your customer know that they can continue the conversation with you via Messenger, even after they've left your website!
Congratulations on installing your brand new super-charged live chat, powered by Facebook 🎉 You'll now be able to have personalized, scalable conversations that are way more client friendly than your last live chat.
Yet, unfortunately responding to live chat inquiries is something you can't spend your entire day doing. You've got deals to close. The real beauty of the Customer Chat plugin is that you can give it the superpowers of Aisa Holmes, so you don't have to be tied to your desk 24/7.
And it's super easy to set up. All you need to do is log in to your HomeChat Dashboard, go to lead sources, login with your Facebook and select your Facebook Business Page of choice.
And just like that, your brand new Customer Chat plugin has the power of Aisa Holmes, to respond to your buyer, seller and renter leads 24/7 while qualifying them for you 🤖
So long are the days of lame live chat. With your new Facebook Messenger Customer Chat plugin on your website, powered by your very own artificial intelligence ISA, Aisa Holmes, you can rest assured that every new visitor who lands on your site will have the 1-1 conversation they deserve and expect when communicating with you and your brand.
If you have any questions at all about setting up your Customer Chat plugin, or how to connect Aisa Holmes, feel free to contact us via the floating chat bubble in the bottom right hand corner of this page.
And as always, happy closings!
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